1. Definitions

• “Company” refers to ezwaste Ltd, 33 Yorke Gardens, Reigate, Surrey RH2 9HQ
• “Customer” refers to the person or organisation requesting waste‑clearance services.
• “Services” refers to any waste removal, collection, disposal, labour, or related work carried out by the Company.
• “Waste” refers to any items, materials, or rubbish the Customer asks the Company to remove.

2. Service Scope

• The Company will remove waste as agreed during any verbal or written correspondents, at time of booking, as part a quotation, or following an on‑site assessment.
• Quotes are based on the information provided by the Customer. If the waste differs in volume, weight, type, or access difficulty, the Company may adjust the price for services accordingly.
• The Company reserves the right to refuse removal of any waste that is hazardous, illegal, unsafe, or not previously disclosed.
• At the discretion of the Company, removal services i.e. relocating goods, furniture or other non-hazardous items from one premises to another may be provided.
• The Company will from time to time use external contractors or 3rd parties to provide services to the Customer.
• The Company will not undertake ground works and gardening such as removal of tree roots/stumps, excavation of earth, concrete or cement, grass cutting, tree pruning/felling, weeding, planting or demolition of fixed structures.
• At the discretion of the Company, the deconstruction and removal of sheds, green houses, wooden cabins and some internal fixtures and fittings i.e. fitted wardrobes, storage units, shelving and kitchen units/worktops may be provided.

3. Pricing & Payment

• Prices are based on waste volume, weight, labour time, haulage and disposal fees.
• The Company will make a minimum charge of £50.00 plus fuel, and any applicable tolls for any services provided to the Customer.
• Additional charges apply for the following, but not limited to:
  • Difficult access (stairs, long carry distances, restricted parking)
  • Heavy materials (soil, rubble, concrete, tiles)
  • Specialist disposal (mattresses, fridges, tyres, plasterboard, AC units)
  • Specific PPE, skips and containers
• Payment is due immediately upon completion unless otherwise agreed in writing.
• If an invoice remains overdue for more than 7 days the Company will make a charge of 10% of the total invoice amount, and this will accrue and be added at this rate every 7 days thereafter, up to a maximum 4 separate charges until settled in full. Debt recovery proceedings will commence after 30 days from the invoice date.
• The Company accepts bank transfer BACS/CHAPS, cash or card payments.
• The Company retains ownership of all waste until payment is received in full.
• The Company will pass on all tolls including ULEZ and Congestion charge, as well as parking and related fines incurred in connection with providing services to the Customer, where free, paid or permit parking is not available directly outside the Customer premises.
• The Company will charge the Customer for fuel on a per vehicle basis, used in connection with providing services.
• Prices may be subject to change without notice and VAT when applicable.

4. Bookings, Cancellations & Rescheduling

• The Customer must pay a deposit where applicable and receive written confirmation via email or mobile messaging from the Company that funds have been received, to secure a booking.
• The Company will only accept bookings for services via email or mobile messaging, unless otherwise agreed with the Customer.
• The Customer must provide photos, videos and a description of the waste and its location at the enquiry stage of a booking
• The Customer may cancel or reschedule up to 2 working days before the job commencement date without charge.
• Cancellations within 2 working days will result in the loss of any deposit paid by the Customer.
• If the Company arrives at the premises and cannot access the road, property, or waste, a minimum call‑out fee per vehicle of £50 plus fuel and any applicable tolls will apply.

5. Access & Customer Responsibilities

• The Customer must ensure:
  • Safe and reasonable access to the waste.
  • That the waste is clearly identified and ready for removal.
  • That any required permissions (e.g., landlord, site manager) are obtained.
• The Company is not responsible for delays caused by access issues, parking restrictions, or inaccurate information.

6. Waste Disposal & Environmental Compliance

• The Company is a licensed waste carrier – registration number CBDU377875 and disposes of waste at authorised facilities.
• A waste‑transfer note can be provided to the Customer upon request.
• The Company aims to recycle or reuse materials wherever possible.

7. Damage & Liability

• The Company will take reasonable care when working at the Customer’s property.
• The Company is not liable for:
  • Pre‑existing damage
  • Damage caused by moving items through tight or restricted spaces
  • Loss or damage resulting from inaccurate information provided by the Customer
• The Company’s total liability is limited to the value of the service provided.

8. Hazardous or Prohibited Waste

The Company does not remove:

• Asbestos
• Clinical or medical waste
• Gas bottles
• Chemicals, fuel, solvents, or oils
• Explosives or flammable liquids
• Human or animal waste, rodents and pests

If such items are discovered on arrival, the Company may refuse service and charge a call‑out fee. This list is non-exhaustive.

9. Photographs & Evidence

• The Company may take before‑and‑after photos or videos for:
  • Proof of service
  • Waste‑transfer documentation
  • Insurance purposes
• Photos will not include identifiable individuals unless necessary for evidence.

10. Complaints

• Complaints must be submitted within 48 hours of service completion.
• The Company will investigate and respond within a reasonable timeframe.

11. Governing Law

• These Terms & Conditions are governed by the laws of England and Wales.
• Any disputes will be handled by the courts of England and Wales.